At Primegan, we take great pride in our quality and craftsmanship of each and every item. Customer satisfaction is our highest priority.
We carefully inspect your order prior to shipment. If you notice any damage when you receive your package, notify us right away; please send pictures of broken items and we will arrange for a prompt replacement.
WHERE DO I SEND MY RETURNS?
The customer support will contact you to provide the address to which the product should be returned. The product must be sent through a postal system that allows tracking, the tracking number must be provided to customer support to follow up. Once customer support has received the item, we'll be able to make a refund or delivery of a new product.
DO I HAVE TO PAY FOR THE RETURN?
We will be responsible for shipping costs and product refunds for those products that meet the following conditions:
Products with manufacturing defects that make it impossible to use
That the product received is totally different from the order.
The buyer is responsible for shipping costs, if:
The product does not meet customer expectations.
Customers simply want a change for another product or return it.
If you are dissatisfied for any other reason, please email us at firstname.lastname@example.org and we will happy to help you.